Orders received Monday to Friday before 2pm eastern are processed and shipped same day. Orders placed after 1pm on Friday or on Saturday or Sunday will be processed the following Monday. Delivery can take 1-5 business days and customer will receive tracking number to confirm shipment once order has left our warehouse(s).
Orders are shipped by courier (FedEx/Purolator) from any of our 8 distribution centres based on proximity of the items ordered to your door. It is common for most densely populated areas to receive their orders the next business day. Certain factors may contribute to orders taking up to 5 days such as availability of the items ordered at the closest distribution centre.
Processing fees. In some cases an order cannot be filled by a single distribution centre such as if an order for two items is placed and only one is in stock at the closest distribution centre yet a second is available within another of our facilities. When this occurs, the order is processed to be shipped in its entirety from as many points as necessary to fill the order and have it arrive at your door in the least amount of time. Should this occur, only one processing fee may apply even if the order is processed to ship from several distribution centres. A processing fee will be visible during checkout (on the check-out screen) if applicable.
Shipping Charges. Our standard shipping charge applies on all
orders, and is a flat rate of $8.50 Shipping costs are waived on all
orders of $49 or more*.
*Free shipping not available in the Canadian Territories of Yukon, North West Territories and Nunavut
*"Free shipping” offer does not apply to oversized items including printers and copiers, office furniture. Shipping charges may apply and are billed/charged at time of shipping based on the actual cost of freight to destination. Contact us at 1-877-446-5538 if shipping quotes are required prior to purchase.
USA Toner Cartridge is not liable for delivery exceptions that may occur due to storms, natural disasters, receiving incomplete addresses or when the customer is unavailable to accept the delivery.
USA Toner Cartridge will attempt delivery a minimum of two times and should a customer be unavailable to accept the delivery, they will receive notification along with instructions on how to pick up locally thereafter. In the unlikely event that the package continues to remain unclaimed by the customer over the course of the following 10 days – it will be returned to the originating warehouse. Returned shipments are eligible for refund however all actual shipping costs incurred (on both outbound and inbound shipments) are at the customers expense and will be subtracted from any refund provided.
A contact person must be available to accept the delivery between the hours of 9am – 5pm. A signature is required as part of the delivery.
Orders cannot be placed online for pick-up at one of our retail stores. Should you wish to pick up items, please contact your local retail store directly and they will be happy to assist.
We do not deliver to P.O. Boxes.
Orders are shipped pending credit approval and product availability.
Special order items or orders placed outside of the local trading areas may take 5 or more business days to ship and can have a separate delivery charge based on the weight and delivery distance of the order.
In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.